Privacy Policy

GENERAL

This website is administered by Secret Vineyards BV. This privacy policy applies solely to information collected on this website, and does not apply to information collected offline by Secret Vineyards BV.

The personal information provided on the website and online credit card transactions is transmitted via a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transmission. SSL encrypts order information such as your name, address and credit card number. Please note that e-mail is not encrypted and is not considered a secure way to send credit card information.

PRIVACY POLICY

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure and responsible manner. We have published this privacy policy to explain our information collection practices and the choices you have regarding the way information is collected and used.

As we continue to develop the website and take advantage of technological advances to improve the services we offer, this privacy policy is likely to change. We, therefore, recommend that you refer to this policy on an ongoing basis so that you can understand our current privacy policy.

THE INFORMATION WE COLLECT

Generally, you can browse the website without providing any personally identifiable information. However, at various times and places on this website, we may ask you to provide personally identifiable information. In some cases, if you choose not to provide us with the requested information, you may not be able to access all areas of this Web site or participate in all features, pricing and product selection.

We may collect the following information:

– name

– contact information including e-mail address

– Demographic information such as postal code, preferences and interests

– other information relevant to customer surveys and/or offers

From your purchases and other interactions with us, we obtain information about the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses and may collect general information about your location. We may use the information automatically collected for a number of purposes, including improving the design of our site, product assortments, customer service and special promotions.

HOW WE USE THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

– Internal record keeping.

– We may use the information to improve our products and services.

– We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

OTHERS WITH WHOM WE SHARE YOUR INFORMATION.

All of the above information that we collect, as described above, may be shared between all Secret Vineyards BV entities, including the website and Private Sales.

Service providers: We may also disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) help us distribute emails; (c) help us with direct marketing and data collection; (d) provide storage and analytics; (e) provide fraud prevention; and (f) provide other services designed to help us maximize our business potential. We require these outside companies to agree to keep any information we share with them confidential and to use the information only to carry out their obligations in our agreements with them.

Other companies: We may provide information to carefully selected external companies when we believe their products or services may be of interest to you.

Business transfers: We may transfer or share a copy of personal information about you in the event that Secret Vineyards BV or any of its properties, affiliates or subsidiaries undergoes a business transition, such as a merger, acquisition by another company or sale of some of its assets. Nothing in this Privacy Policy is intended to interfere with Secret Vineyards BV’s ability to transfer all or part of its business and/or assets to an affiliated or independent third party at any time, for any purpose, without restriction.

Secret Vineyards BV specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the purchaser of that part of its business relating to that information.

Compliance with the law: We may provide access to information when we are legally required to do so, to cooperate with police investigations or other legal processes, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or the rights, property, or safety of visitors to this website or the public.

Secret Vineyards BV cooperates with advertising companies to place our advertisements on the websites of publishers on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third-party cookies that allow them to develop personalized advertising that is directly related to offers that may be of interest to you. You can choose to opt out of this service which we have with our third-party advertising partner. We may also use Secret Vineyards BV cookies to provide similar enhanced online marketing to you based on your interests and preferences. You may also choose not to receive these enhanced online marketing advertisements.

YOUR CHOICES ABOUT HOW WE USE THE INFORMATION WE COLLECT

You have several choices regarding our treatment of your non-public personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at Secret Vineyards BV or Private Sales shops and wish to be removed from the list of customers receiving direct mail or telemarketing calls, please either write to Secret Vineyards BV Customer Care at Busleidengang 1A Bus202, 3000 Leuven, Belgium. If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

– “NO OFFERS PER POST” (if you do not wish to receive offers by mail);

– “NO TELEPHONE OFFERS” (if you do not wish to receive offers by telephone);

– NO TELEPHONE OR MAIL OFFERS” (if you do not wish to receive either).

Because customer lists are often created long before an offer is made (sometimes several months before the offer is made), you may continue to receive some offers after you have sent us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding to allow us time to carry out your request.

E-MAILS

You will only receive promotional emails from us if you have requested to receive them. If you do not wish to receive emails from Secret Vineyards BV or its affiliates, you may click on the “Unsubscribe” link at the bottom of any email communication you receive from us. Please allow 5 working days from receipt of the request for us to complete the removal, as some of our promotions may have already been processed before you submitted your request.

ACCEPTANCE

By using this website, you accept the policies set forth in this Privacy Policy.

COOKIES, WEB BEACONS, AND HOW WE USE THEM

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A “web beacon” or “pixel tag” or “clear gif” is typically a single-pixel image used to transmit information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website, as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking on Secret Vineyards BV’s website. We use this information to improve our site design, product selection, customer service and special promotions. You can, of course, turn off cookies and web beacons on your computer by selecting it in your browser’s preferences or options menu. However, some parts of our website may not function properly if you disable cookies. We may also use web beacons and other technologies to verify that our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device or browser so that we can better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. Our contract with these third parties prohibits us from sharing this information with anyone other than us or our other Customer Care Partners.

To make online shopping faster and easier, you can register on the Secret Vineyards BV website. As a registered customer, you only need to enter your shipping address and billing information once; they will be securely stored with us for future use. Using your name and a password of your choice, you can access your account online at any time to add, delete or change information. If you are using a public computer, we strongly recommend that you log out when you have finished shopping. Your information will still be stored with us, but not accessible to anyone else from that computer.

Your consent applies to the following domains: www.secretvineyards.be

TYPES OF COOKIES

HOW CAN I CONTROL THE COOKIE PREFERENCES?

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